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Help and FAQs

You can search or simply browse our website by typing in the part number, keywords, or via a Komatsu part books. You can also use our bulk upload feature to add multiple products to your shopping cart.

Yes, you can! An order confirmation email will be sent to you, which contains a link that you can use to track the progress of your order. If your order contains multiple items, some items may be shipped separately. As such, you may have more than one consignment number per online order. The link in your order confirmation will allow you to track all consignment numbers associated with the online order. 

For most of our orders, we offer both Standard & Express delivery options. Standard delivery is expected to be between 5-7 working days whereas Express delivery is expected to be within 1-3 working days. However, in some cases there may be an item in your order that has restrictions, making it unsuitable for travel by air. As a result, you will only be offered Standard as a delivery option, which is Road Express.

There are 4x different customer experience options available on myKomatsu.com.au.
Let’s first decide which role suits your needs!

1. Guest User
You are welcome able to purchase parts as a Guest! However, having a Komatsu online account will give you access to additional features for example, access your order history, manage your delivery addresses, be notified about latest news and promotions we have to offer, and the option to apply to open a trading account with us.

2. Registered User
Welcome to myKomatsu.com.au! As a Registered User, you now have access to order online, access to features that will enhance your experience, easily manage your preferences, track your orders, and enjoy a seamless experience online. Click here to register.

3. Premium Account Holder
If you have or are looking to become a Premium Account Holder, great choice! Be unlocked to an enhanced experience with exclusive features designed to give you more control, flexibility, and personalized online service. As a premium user, you now have access to advanced tools, priority support, and a bunch of benefits that will take your experience to the next level. Click here to register.

4. New Trade Customer
Becoming a New Trade Customer with Komatsu comes with a lot of perks! You will have access to exclusive contracted pricing, priority service, and tailored solutions to support your business needs. Whether you're looking for bulk orders, specialized products, or dedicated account management, we’re here to help you succeed. 

1. Head over www.mykomatsu.com.nz and click onto the “Sign In” option
2. Click onto “'Forgot your Password”
3. Enter your email address
4. An email with a link to reset your password will be sent to you

Once an order is completed online it is processed quite quickly. Therefore, you would need contact our Komatsu Contact Support Centre as soon as possible, and we'll do our best to assist you. 1300 566 287.

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